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Mångfaldigt prisbelönta StudentConsulting är ett rekryterings- och bemanningsföretag med fokus på unga i karriären. Tack vare ett stort nätverk och lång erfarenhet kan vi erbjuda intressanta och utmanande tjänster inom områden som IT, teknik, ekonomi, administration, HR, marknadsföring, kundtjänst och försäljning.StudentConsulting - Meet Your Future.
Information om uppdraget
Have you long dreamed off going abroad and do you love customer service? Then we have a good reason for you to pack your bags.
On behalf of our client Dixon in Czech Republic we are looking for a Customer Service Agent.
As a Customer Support Agent your primary task is to provide service with high quality and best efficiency and to:
• Support customers over the email, chat or phone
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Communicate and coordinate with internal departments
All communication is in English, and Danish when communicating with end customer.
Kunskaper för uppdraget
Dixon offers a newly created team of 13 people with a vision to expand in the near future. Thanks to friendly atmosphere and fresh team spirit, it is really easy to fit in. Moreover they expect from you, that:
• You are an intermediate English speaker both written and spoken and native speaker of Danish
• You have excellent communication skills
• You are customer oriented are able to adapt/respond to different types of characters
• You are able to understand a problem and task quickly and resolve them in creative and thoughtful way
• You need to be able to organize your daily work and meet the deadlines
• You are a team player so other team members can rely on you when necessary
In return, Dixon offers you:
• Modern office right in the city centre with an amazing terrace
• Team buildings where you get a chance to get to know each other more
• Soft skills training and language courses so you can activate both sides of your brain
• Opportunity to turn your career - Dixon offer each new position or internship to you first
• You can mix benefits of your choice in our Cafeteria benefit system
• Bonus scheme
• You can turn off your brain and recharge in our chill out space or relax room
• Some days are full of fruits
• Plenty of social events and charity activities (boat party, ice hockey tournament, summer BBQ, Halloween concert and much more)
Beskrivning av företaget
Prisbelønnede StudentConsulting er en rekrutterings- og bemandingsvirksomhed med fokus på unge mennesker i starten af deres karriere. Takket være vores omfattende netværk og mangeårige erfaring er vi i stand til at tilbyde interessante og udfordrende stillinger indenfor områder såsom it, teknik, økonomi, administration, HR, markedsføring, kundeservice, salg, industri, produktion, logistik og transport. Find din fremtid på www.studentconsulting.dk allerede i dag!